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hero3 black wont connect to wifi remote or iphone app

ok, before everyone tells what to do, here is what i got
-latest update (the .txt file matches the gopro latest firmwire article)
-gopro wifi turned on (blue light flashing and icon on screen)
-latest iphone app and wifi turned on my iphone

i follow the steps to pair the remote and i got the arrows on both the gopro and remote. my iphone detects the remotes wifi signal but not the camera. eventually, pairing times-out.

pretty much, my gopro does not seem to be creating a wifi signal for the remote or iphone to detect

gopro support are useless. it took a week to tell me to do the update, then another week to tell me to make sure wifi is turned on.

is my gopro hero3 black faulty or what??????
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