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GoPro HD LCD BacPac not working

The LCD BacPac won't work anymore, and don't tell me that I need to update my firmware, it is updated and the screen have worked before.
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  • I’m playskool1
    mine failed not too long ago right when I needed it the most. this was only the 4th time I've turned it on with the LCD bacpac. very disappointing.

    next thing now is I can't even download the CineForm Studio software to upgrade my firmware. the download link keeps telling me access is denied?
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  • 2 Hero 2 and one pacpac LCD. Same thing.... Only beeps, no image.
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  • If you can not turn on your camera LCD HD BacPac HERO2 and the battery is fully charged, then unfortunately there may be a communication failure between the camera and BacPac. We recently discovered a bug in the firmware that can cause this problem and have released a firmware update to allow the camera to repair the LCD.

    This latest firmware update will also activate the 3D functionality with 2 HD cameras and our system HERO2 3D.Recuerda save your pictures and videos before the update.

    To continue with the repair of LCD BacPac, please follow these steps:

    1). Upgrade your camera with the latest firmware, v.70 connecting the camera to the computer with the GoPro Cineform Studio software running. If you have not previously completed the firmware update, follow this link:
    http://gopro.com/support/hd-hero2-fir...

    Then follow these steps for proper installation of the firmware:

    1. Make sure your camera is HD HERO2:
    a. Off
    b. Disconnected from the computer
    c. With the SD card inserted
    d. With the battery fully charged
    2) Once successfully installed, close the program "CineForm Studio"
    3) Turn on your camera HD HERO2
    4) If your camera or your SD card has not been used before, make a small photo or video.
    5) Connect your camera to your HD HERO2 computer with a USB cable.
    6) Open the "CineForm Studio".
    7) If an update is available, a dialog box will appear - click "Update" (Update).
    8) The "CineForm Studio" that update automatically download and install it on your camera HERO2 HD camera.

    2. Once you have completed the upgrade, turn the camera on the LCD BacPac NO.
    3. Press and hold the button down while LCD BacPac together at the camera.
    4. Hold the LCD button for 5 seconds until you see the LCD BacPac on and returning to normal preview mode.

    That's it! Your LCD BacPac should be fully functional now.

    Si no puedes encender el LCD BacPac con tu cámara HD HERO2 y la batería está enteramente cargada, entonces desafortunadamente puede haber un fallo de comunicación entre la cámara y el BacPac. Hemos descubierto recientemente un error en el firmware que puede causar este inconveniente y hemos lanzado una actualización del firmware para permitir a la cámara reparar el LCD.

    Esta última versión actualizada del firmware también activará la funcionalidad 3D con 2 cámaras HD HERO2 y nuestro sistema 3D.Recuerda guardar tus fotografías y vídeos antes de la actualización.

    Para continuar con la reparación del LCD BacPac, por favor sigue los siguientes pasos:

    1). Actualiza tu cámara con el último firmware, v.70 conectando la cámara al ordenador con el GoPro Cineform Studio software funcionando. Si no has completado previamente la actualización del firmware sigue este enlace:
    http://gopro.com/support/hd-hero2-fir...

    Después sigue los siguientes pasos para su correcta instalación del firmware:

    1. Asegúrate que tu cámara HD HERO2 está:
    a. Apagada
    b. Desconectada del ordenador
    c. Con la tarjeta SD insertada
    d. Con la batería cargada completamente
    2) Una vez que esté instalado con éxito, cierra el programa “CineForm Studio”
    3) Enciende tu cámara HD HERO2
    4) Si tu cámara o tu tarjeta SD no ha sido utilizada antes, realiza una foto o un pequeño vídeo.
    5) Conecta tu cámara HD HERO2 a tu ordenador con un cable USB.
    6) Abre el programa “CineForm Studio”.
    7) Si una actualización está disponible, una cuadro de diálogo aparecerá - click “Update” (Actualizar).
    8) El “CineForm Studio” automáticamente descargará esa actualización y la instalará en tu cámara HD HERO2 camera.

    2. Una vez que has completado la actualización, enciende la cámara SIN el LCD BacPac.
    3. Presiona y mantén el botón de la LCD BacPac presionado mientras lo juntas a la cámara.
    4. Mantén presionado el botón LCD durante 5 segundos hasta que veas el LCD BacPac encenderse y volviendo al modo de previsualización normal.

    Eso es todo! Tu LCD BacPac debería de estar completamente funcional ahora.
    • Question on the directions:
      2. Once you have completed the upgrade, turn the camera on the LCD BacPac NO.
      3. Press and hold the button down while LCD BacPac together at the camera.
      4. Hold the LCD button for 5 seconds until you see the LCD BacPac on and returning to normal preview mode.

      I'm not sure what this is saying. "LCD BacPac NO" Does this mean turn the LCD BacPac ON?
      What is "together at the camera." does this mean "together ON the camera?"
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  • sigan estos pasos, y les aseguro que el lcd vuelve a la vida!!!!

    follow these steps and tell you the lcd back to life!!
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  • I’m Happy now
    Thanks for listening an resolving the problem!
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  • I’m Happy now
    Thanks for listening an resolving the problem!
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  • This reply was removed on 2012-09-01.
    see the change log
  • Is there a solution for Hero 1? My LCD backpack died a couple of days ago, it is backlit and the button work fine but I don't see the image. The firmware is updated.
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  • 1. Download the latest firmware for your gopro.
    2. Once you have completed the upgrade, turn the camera on the LCD BacPac NO.
    3. Press and hold the button down while LCD BacPac together at the camera.
    4. Hold the LCD button for 5 seconds until you see the LCD BacPac on and returning to normal preview mode.
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  • mi experiencia... tengo una gopro hero, y hero 2, hace un tiempo el lcd no funcionaba, luego de consultar a soporte, ellos me dijeron como hacer y volvio a funcionar. sigue los pasos de mi anterior post, (saca una foto, o un pequeño video) presta atencion de mantener pulsado el power del lcd mientras lo adjuntas a la camara, y sigue manteniendolo mientras enciendes la camara.

    diegogorgati@speedy.com.ar
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  • my experience ... I have a gopro hero, and hero 2, at one time the LCD was not working, after consulting support, they told me how to make and returned to work. follow the steps in my previous post, (take a picture, or a small video) pay attention to holding the power of the LCD while attached to the camera, and still keeping it while turning the camera.

    diegogorgati@speedy.com.ar
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  • Yup. LCD no.2my just crapped the bed !! 1month old used 3times!
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  • I’m HAPPY
    1
    IF YOUR GOPRO HERO 2, LCD DOSN'T WORK LIKE MY 2 BOTH GOPRO, DO THIS . . :
    FIRST TURN ON YOUR GOPRO CAMERA WITHOUT THE LCD ATTACHED,
    THEN,PRESS AND HOLD THE PLAY BOTTON RIGHT SIDE OF THE LCD PANNEL,
    THEN ATTACH IT TO YOUR CAMERA WHILE YOUR HOLDING THE PLAY BOTTON, IT WORKS . . .
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  • hey everyone was having the exact same problem. black backlit screen but no image. I did the firmware and everything else. I did the holding the play button while i reattached lcd and it worked fine. I then installed in case and it no longer worked. i was pissed cause i couldn't remove it again as i was underwater. after messing with it for a bit and getting any results i tried removing screen while it was on and waaalaah it worked. I pressed it in again and it turned off. pulled it off slightly and came back on. so it has something to do with the conncection. If you pull it out just a touch it ends up working. see if it works for you this resolved my problem and has been working since.
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  • I’m frustrated
    I had my BacPac replaced under warranty last month. This one worked for all of 5 minutes before dying just like the last one. Is GoPro going to address the long term prospects or am I just SOL once the warranty period expires? Why can't they upgrade the firmware for the original HD so it can reflash the LCD? Does anyone know what is actually happening to these when they die? Loss of FW? HW failure?
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  • Okay figured out your directions Diego -

    1. Update the firmware
    2. With the LCD BacPac OFF of the camera (not attached), turn the camera on.
    3. Press and hold the LCD power button (the only button on the LCD BacPac.
    4. While holding the button on the LCD BacPac, attach the BacPac to the Camera.
    5. Turn camera off (with LCD attached)
    6. Turn camera back on (with LCD attached).

    Camera and LCD should work now.

    Thanks Diego.
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  • I would like to thank everyone for posting many different ideas/fixes, it has provided me with hours of frustration and entertainment.

    I have 2x gopro hero hd's and 1x LCD Bacpac. One camera uses a 32gb class 4 sd card and the other a 16gb class 10 card.

    Here is my sad story;
    We had one camera (32gb class 4 sd) and purchased another camera (16gb class 10 sd) with the lcd bacpac second hand. The new camera worked like a charm for about a month then the LCD bacpac just stopped working. We took the LCD bacpac off and put it on our original camera and it worked fine for a few weeks. The battery died on the camera and my son took the battery out and swapped it with one on the charger. Again, the lcd bacpac didn't work. I have followed all of these and other instructions to a tee. I have tried different SD cards, updating firmware. The only thing I can get the LCD bacpac to do is show the PLA on the front display and the back light comes on but the screen is black. This happens on both cameras. I have contacted gopro and to add insult to injury gopro is suggesting that both of my cameras are faulty and need to be replaced. Lucky for them they are out of warranty so it appears i am SOL. Both cameras function 100% otherwise.

    If anyone can shed some light on my problem I would welcome any suggestions.

    Thanks
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  • I’m frustrated
    i have a similar problem on hero 3 silver with the new LCD bacpac.
    after connecting/disconnecting usb or turning on and off the screen works for a sec and then only beeps, no display.
    only workaround is to extract the battery.
    but situation repeats again.
    i've updated the firmware.
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  • I've the same problem with GOPRO HERO 2 Silver + LCD bacpac.

    The solution (press lcd button, and attach) works, but I've to do it everytime I turn the camera on!

    It's annoying!.

    Any Ideas?

    Thanks!
    -------------------------
    Tengo el mismo problema con una Gopro Hero2 siver + LCD bacpac

    La solucion (apretar el boton del lcd y conectarlo a la camara) funciona, pero tengo que hacerlo cada vez que prendo la camara!

    Es irritante!.

    Alguna idea o solucion?.

    Gracias!
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  • Hi

    I hope someone can help me get my new LCD Touch Backpac working on my Hero HD.

    I have installed the firmware as per the on-line instructions although I noticed the camera only beeped 3 times not 6 times when I turned it on while holding the shutter button down.

    The camera wont turn on when I clip on the backpac. I have rebooted the camera several times and got it working again but it wont turn on with the bacpac attached.
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  • I have also the same fucking problem !! with my hero 3 black edition I'm disgusted. I have buy a 32go SanDisk Class 10. My gopro is update and it's freeze like you, and the support don't help me.. thanks for your perfect video , post on facebook gopro page

    I have also reformat many times and anything change... I thought Gopro product was the top of quality..

    I'm lost with GoPro...
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  • I’m very unhappy with GoPro client service
    Well, I'm with a LCD problem too :(

    New Hero 3 White edition, new LCD bacpac, firmware updated. The LCD goes on, the 3/4 upper part of the screen works for touch commands but not the lower part (need to press 3 - 6 times for a command to be accepted).

    LCD goes back to GoPro maintenance, I lose 2 months (between they answer my mail, the online discussion (they are not fast!), sending the LCD, waiting, waiting..) and it comes back exactly the same :(

    I thought GoPro was serious, I'm really upset with their maintenance. The LCD comes partially dead ( ;) ) out of the box and instead of changing it they send back the LCD screen not changed, not repaired.
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  • Well, answering my own post, must be old age ;)

    On one of the LCD problem videos, it said that formatting the SD card would solve the (not exactly the same) problem. Formatted and now the lower part of the LCD seems to work OK... I'll keep on testing some more.
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  • GOPRO HERO HD 2

    Hice la actualización del firmware con el gopro studio y mi LCD dejo de funcionar, casi que de inmediato.

    Como arregle el problema:

    1- Formatear la SD card.
    2- Baje el firmware desde: http://software.gopro.com/Firmware/HD...
    3- Coloqué el firmware en la SD y seguí los pasos de soporte: http://gopro.com/support/articles/hd-...
    TIENE QUE SEGUIR LOS PASOS COMO LO DICE EN LAS INSTRUCCIONES.

    4- Por 3 segundos mantuve apretado el botón de la pantalla LCD (separe la pantalla de la cámara!).

    5- Coloque la pantalla en la cámara (que la cámara este apagada).

    La LCD esta trabajando al 100%.

    Creo que hacer la actualización del firmware con el GoPro Studio NO ES MUY BUENA IDEA.

    Este tipo de problema lo tienen muchas personas y sinceramente, la ayuda que da el soporte de GoPro es muy pobre.
    Si venden un producto Y SABEN que están teniendo problemas con las actualizaciones; lo que DEBEN de hacer es ARREGLAR el problema ELLOS y NO estar uno buscando soluciones por todo el Internet.

    Espero que esto le ayude a alguno !
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  • I I just bought the hero 3 black edition with a bacpac LCD monitor. On the first run it works perfectly. Nowafter I've just used 3,4 times. it shows the camera live view but it doesn't show the camera menu.... the "play" buttton works right. but no way to show the camera menu!

    The firmware is already updated. I did it on the first turn on of the camera... whats happening?
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  • I’m frustrated
    hello
    i have a hero 2 and just bought a second hand lcd witch was used maybe one or two times. after 5 min in use the lcd lost the picture and start flickering, when i turn it off and on again it workt always to the moment i changed the modus.

    then i made the update and now it is not working at all anymore, i just have a black screen or the flickering.... of cause i try all the rest of button presing and and and.

    so i wish i never made the update
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